Categories: Personal life, Rants, Shopping, Technology
I had the most facepalming customer service experience with Watsons.
Well, basically I want to buy my essential stuff like toothpaste, toothbrush, etc from Watsons online store when they are having 12.12 sale. It turns out that their cart automatically added Whisper sanitary products into my cart and I couldn’t check out because it has too many Whisper sanitary products which I do not need. I suspect it’s because of the “Buy 2 Get 1” promotion that Whisper is having and Watsons e-store can’t handle it properly. Really bad error handling and user interface too, given that I cannot remove any Whisper items without it automatically adding more items to make it in multiples of 3.
So I dropped them an email which they didn’t reply. Fortunately they replied to my Facebook messages. After asking them for 2 days, they still couldn’t remove my Whisper items in my shopping cart. I’m concerned if I can still use the “1212BEST” promotion code (S$32 off for purchases above S$120) that is for 12.12 sale and the customer service person just reply, yes you can still use it. We just checked it. After the second day of waiting, the items are still not out of my cart and now the promotion code is not working.
Oh, the funniest part in the whole conversation is not about me missing the promotion. It’s more about adding 6 Whisper sanitary products in my cart – basically 9 to 12 months supply of sanitary products (because each packet has 14 to 24 pieces of sanitary pads). Seriously, who ever buy so much sanitary products at a go? Oh, in order to remove the items in my cart, they asked me for my userid then my password. Seriously, you need my password just to remove the items in the cart?
That really got me concerned if this is how they operate. So I emailed their DPO (Data Protection Officer) to ask what personal data they collected from me and how do they protect my data. Let’s see if they will reply me.
Now the really sad part? I have to go to the physical stores to get my essentials now and carry all my items back by myself. No shipping of items at my doorstep anymore…
I have not been blogging as often as I thought and my Instagram accounts are covered in cobwebs. Well, the thing about uploading on Instagram is that I need to prepare the right hashtags, edit the photos and add watermark. It’s a lot of work if you have tons of photos. I think I have posted from April 2018 that has yet to be posted. And yes, my overdue posts from April 2018 too. I haven’t posted about my SF trip back in March and I just came back from Korea too. Hopefully I get more time to slowly (but surely) tackle one by one.
On a happier note, I’m proud of myself to be able to complete a Masters degree and my Grade 8 violin certification this year. 2 major milestones in a year! I’m preparing for my first AWS certification right now as I struggled through my online trainings. Yes it is a struggle to go through the huge load of online trainings but I will get there. Gambatte, Sakura!
Yay! I’m back in Singapore now. Well, technically at the point of starting to type this blog post, I am still on plane… about 25 mins to landing in Singapore.
I took Korean Air to Seoul this time round and gosh, I won’t make the same mistake again. Firstly, Korean Air got 3 out of 4 wheels damaged (the rubber part of the wheels) fall off. I realised it is significantly harder to drag the luggage around. But with all the stress from travelling and exploring the city alone (because my travel buddy wants to split up on our first few days), I only realised my 4th wheel has cracked. The rubber part looks like it is about to fall off as well. That was when I realised my luggage is badly damaged.
I was trying to find out how I can make a claim while trying to find out what replacement luggage I can get given that I have to change the hotel in 2 days.
In the end, I got myself a new Travel Mate luggage. Well, some brand that is unknown to me until I started googling on where I can buy affordable luggage in Seoul. I got it the day before I changed hotel and gosh, it was a right choice because I have to push it around in order to change hotel. It makes pushing luggage so much easier now. The downside? It’s expensive to get a new luggage in a foreign land, especially when TANGS Singapore is running a promotion on American Tourister luggages for approximately S$150.
With the help of the reception at my current hotel, I managed to call Korean Air and got the damaged baggage claim form. They got back to me and said will replace a new luggage for me (ah! If you only I found out earlier!)… Sadly, I already got a new luggage and requested for cash reimbursement instead. In the end, they said since I do not have the original copy of the receipt of my luggage (okay, now I know I need to keep the receipt of my luggage when I travel), they can only allow me to claim up to KRW100,000. That’s less than 50% of the luggage but it is still better than nothing. Here’s the twist. I need to collect it from baggage claim office before 9pm and by the time I found the counter, it is 910pm. So I didn’t manage to get it in the end and was advised by the Korean Air lady to contact the email and try to get it from Singapore office. Sigh, now I wonder how long this Korean Air drama will continue. I may not be able to get my reimbursement in the end.
The second part of the Korean Air drama is that I have to pay for additional baggage fees since they do not allow me to combine the weight limit along with my friend. The counter lady advised me to take out some stuff from the luggage so I have to last minute open my luggage to take out some stuff from my luggage and put it a check in bag which I always carry around. Oh, that is on top of another check in bag that I have. I miss Singapore Airlines at that point of time because I will have a larger baggage limit, I can check in more than 2 bags and lastly, I can combine the baggage limit with my friend.
The third part of the drama is when we have a delay of 1 hr and the pilots rushed through the flight and complete it within 5hrs. Most flights between Singapore and South Korea takes a minimum of 6 to 6.5 hrs. It is not safe to fly over the sea if there is an alternative to fly across land. Furthermore, we are flying across South China Sea (the disputed sea region). So my entire flight is mostly over the sea to save time. Despite a delay in boarding of 1 hr, because the pilots went for the faster but unusual route, the entire journey took 5 hrs. Luckily I landed safely and is back home safe and sound.
Categories: Love, Music, My violin, Personal life, Rants, Technology
Rui Yun got new iPhone XS and I took a look at it when I met her to go for mooncakes shopping. The portrait camera is nice but I think the bokeh is a bit too fake. Definitely not something that I would spend more. Furthermore, I don’t like the idea of Face ID too.
I’m happy with my iPhone 8 Plus and hope that it will last for a long time…
I think I overpractise today. My finger is feeling very tired and weird. I hope I don’t injure it again. Shall rest more tomorrow.
Oh, and Chin Hau is back from his business trip to Beijing. Whee! I get to see him after a week’s break. Oh that reminded me of our conversation on the new iPhone XR, XS and XS Max. Basically he was describing it as the new processor that is 7nm apart from source and drain (the mosfet in the new processing chip in the new iPhones). Oh things that my technical boyfriend would say and I wish that I don’t understand it at all. I really don’t like mosfet back in undergraduate days…
And it’s Mid Autumn Festival today (it has past 12 midnight now). Happy Mid Autumn Festival to those who celebrate it.
Whoa my violin exam is in 3 days and I hope I can pass. Intensive violin practice and last minute revision of expression. Okay, Tchaikovsky’s Scherzo piece is really tough with such rapid switches in dynamics. It makes it harder for me to control my bow. Oh, and my violin don’t sound as nice as previously. Seems like I really need to send it for servicing/maintenance soon. Maybe this weekend when my exam is over…
I think it’s time to change teacher but I hope I still manage to pass my violin exam this time round. Then I can think about changing teachers after I secured my Grade 8 certification.
Wish me luck and gambatte to myself!